Reminders For Innkeepers

April 10th, 2010 by Mariah

Reminders for Inkeepers

Being an Innkeeper is one of the most rewarding jobs anyone can have, yet challenging at the same time. With so much to do day in and day out it is easy to loose sight of the small touches that are so imortant. Here are a few reminder tips on how to pamper your guests:

  1. Start the pampering with the first impression. Your web site, emails, brochures and phone manners should all reflect a warm, inviting spirit.
  2. Don’t be shy about advertising your amenities. If you put fresh flowers in the rooms every day, leave chocolates on guest pillows, or provide plush robes for your guests, say so.
  3. Start with the simple things. A piece of chocolate on the pillow goes a long way.
  4. Leave extra pillows in every room.
  5. Leave extra towels in every room.
  6. Be available, but not intrusive. Make sure guests know how they can reach you if they have questions.
  7. Provide plenty of information about the local area in each room. Restaurant menus, maps and brochures of local attractions are especially helpful.
  8. If you can get a nice local restaurant to agree (which shouldn’t be difficult), provide a 10 percent off coupon for dinner on the first night.
  9. Offer to help plan a local itinerary. Again, be available but not pushy.
  10. Be as flexible as possible, especially in terms of when breakfast is served. Some guests want to be up at the crack of dawn; others want to sleep in.
  11. Ask in advance about dietary restrictions. Don’t assume your guests will remember to tell you that they break out in hives whenever they eat nuts.

Bottom line is…

What You Need To Be An Innkeeper:

  • A great attitude
  • Knowledge of all local attractions
  • Plenty of extra pillows and towels
  • Patience

One last thought…

Some of the suggestions in this blog can rightfully be considered a guest’s responsibility. But if you take the initiative to ensure a nice stay, you’ll see guests come back over and over!