Hotel ousts couple after accusing them of writing negative TripAdvisor review

September 30th, 2010 by Mariah

A British couple says they were kicked out of their hotel after the hotel manager accused them of writing a negative review on TripAdvisor and called the police.


Adrian Healey, 33, tells the Blackpool Gazette that earlier this month, he’d booked a room a hotel in the seaside resort of Blackpool, England, to take his first vacation with his girlfriend Sherrie Andrews, 33, since being diagnosed with cancer 18 months ago.




But the Golden Beach Hotel’s manager asked them to leave two days into their paid, three-night stay, they told the Gazette, adding that the manager stormed into their room, accused them of writing an online review and called the police.


“We had been there a day when they said we couldn’t get back in our rooms because they were re-carpeting, and we didn’t complain. All we asked was if we could have an extra towel,” Healey tells the paper.




“Then, on our second evening, he banged on the door and told us to get out, accusing us of writing a review on Trip Advisor, and said he would call the police,” Healey says.




“I was shocked when the police arrived, and we just agreed to leave,” Healey tells the Gazette. “We asked for a refund but the hotel refused. I think it is shocking and people need to know about this.”



Hotel management declined to comment when contacted by paper.



Blackpool police confirmed that they had been called to the Golden Beach Hotel to remove a man who had not committed a crime.



“No offence had been committed by the couple, but the manager had requested them to leave the property,” the paper quotes a police official as saying. “We advised the couple how to go about getting a refund. This is a civil matter.”